Can I have a refund
As most of our items are made to order unfortunately our company policy does not support refunds, however we are happy to exchange an item if returned in the original packaging within 14 days.
Do you exchange items
We are happy to exchange items if returned in the original packaging unworn within 14 days. if the item is damaged or clearly worn House of Vogue reserves the right to refuse an exchange. Please send your item back by tracked mail as we will not be held responsible for items until they arrive at our HQ. For all exchanges please email firstname.lastname@example.org for more information and shipping info.
My item is faulty
All items are throughly checked before leaving House of Vogue HQ but in the case of faulty or damaged items each case will be looked at individually and we will most certainly refund if an item is proven to be faulty.
I don't like my item
I’m afraid we do not issue refunds so please make careful consideration before buying an item as all sales are final
How long do items take to arrive
We aim to have all items dispatched within 14 days however as items are made to order this can vary and can take up to 4 weeks, although this is rare. All items are sent Royal Mail first class signed for and we will update you with your tracking information one your time is dispatched.
Late or Missing deliveries
House of Vogue are not liable for late or missing deliveries from the courier, please contact Royal Mail directly
Royal Mail: 08457 740 740
Undelivered Parcels returned to House of Vogue
Please be careful when you are entering your shipping address at checkout as any parcels returned to us due to incorrect address, non collection from Post Office or refused delivery will be subjected to a £2.00 administration fee.
You will also incur a redelivery fee. An additional shipping cost starting from £3.95 will be payable as well as the £2.00 admin fee before we can arrange redelivery.
Shipping Time Frames
UK Shipping once dispatched your order can take 3-5 days to be processed through the Royal Mail System
Republic of Ireland
3-5 Working Days (maximum 12 Working Days)
Rest of Europe
5-14 Working Days (maximum 25 Working Days)
Rest of the World NON-EU
12-25 Working Days (maximum 35 Working Days)
Do you ship to my country
Yes we ship worldwide
What are your shipping costs
UK Shipping: £4.95
Republic of Ireland: £9.95
European Shipping: £12.95
Worldwide Shipping: £15.95
Can I express my order
Yes you can express your order this costs £20 per item, and your item will arrive in 5-7 days please email email@example.com for more information.
What uk sizes is a S M L
XS – 6
S – 6/8
M – 8/10
L – 10/12
XL – 12/14
XXL – 14
XXXL – 14-16
Are your items true to size
yes all our items are true to uk size 8-12 where possible all items have the correct measurements in the description, if you are unsure please drop us an email at firstname.lastname@example.org and one of our team will be happy to help
What if it doesn't fit
We are happy to exchange items for a different size if returned unworn in the original packaging within 14days, please see our refund and exchange section for more information.
What is pre order
Most of our items are pre order as they are made specifically for you we do not hold stock, therefore items can take between 10-14 days to arrive from our wholesaler. this means we can bring you a huge range of items instead of holding lots of stock and limiting our styles.
Can I get my item faster
We can express your item for 5-7 day delivery this will incur a cost of £20, please email us at email@example.com for more information.
How House of Vogue use the information that it collects:
House of Vogue collects the following information about you when you use the website. We may collect personal information (for example your name, email address, home address and telephone number) when you register for an account with us (e.g. “My Account”), subscribe to our newsletter. We may also ask you for information when you report a problem with website correspondence, or have a record of it if you should contact us, surveys that House of Vogue may use for research purposes which we have asked you to complete. House of Vogue collects and stores information transmitted by your computer when you use our Website. This may include your IP address, browser data and information we receive from cookies and details of transactions you carry out through our Website and fulfilment of your orders including your delivery address if this is different to your home address.
To carry out our obligations arising from any contracts entered into between you and us to provide you with newsletters and other information about features of our website or products which we think may be of interest to you and for related marketing purposes, including personalised communications through a profile of your personal information.
If you have submitted your contact details to us for these purposes or otherwise provided your consent for us to do so to ensure that content from our website is presented in the most effective manner for you and your computer to identify you when you visit the website including to assist with logging you in to notify you about changes to our Website to help diagnose problems with our website or server, and to administer the Website and to monitor the Website for the detection and prevention of fraud to administer any prize draws or competitions you may enter for assessment and analysis (e.g. market, customer and product analysis) and for marketing third party products and services to you, if you have provided your consent for this.
By using the website and submitting information to House of Vogue, you consent to the collection and use of your personal date which is described above and sections to follow.
How House of Vogues shares information with third parties
House of Vogue may share your personal information with third parties in the following circumstances, for marketing purposes (provided the user consents to us sharing such information with third parties by notifying us via our Website or in other communications), to our partners and service providers (for example people who provide technical services to the Website) for the purpose of managing or administering certain aspects of our Website, or to help us develop new services.
If House of Vogue’s assets are acquired by a third party any personal data held by us about our customers will be one of the transferred assets.
If House of Vogue are under a legal obligation to share your personal information.
You will only receive marketing communications from us and/or third parties if you have consented to this when you provided your contact details to us (or if you have otherwise given consent to us for these purposes).
You have the right to ask us not to use your personal data for marketing purposes or request that you stop receiving information from us at any time. If you want to be removed from our mailing list, please send an email to firstname.lastname@example.org with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email and all marketing emails will be stopped with immediate effect.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password or other data which enables you to access certain parts of the website, you are responsible for keeping this password and any other log in details confidential and we recommend that you do not share your password or other log in details with anyone. You will be responsible for all activity under your user name/ login details.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We take the privacy and security of your payment and personal details very seriously.
External Links on House of Vogue website
Access your personal information or changing your details that House of Vogue holds
To change any of your registered details on Houseofvogue.co.uk, click on My Account and enter your login name and password. Once logged in change any of the details shown and click ‘update’.
For further information about shopping on Houseofvogue.co.uk, please read our FAQs and Delivery Information.
You have certain rights to access information held about you and you can do this by emailing us at email@example.com. Any access request may be subject to a fee of £20 to meet our costs in providing you with details of the information we hold about you. You can also request us to correct any factual inaccuracies in information we hold, or delete any of that information from our records.